Online Shop
Returns and Refunds Policy

We do not generally accept returns or exchanges on our jewelry collection, unless there is an issue with your order. Please contact us at mariel@marielvillarreal.com within two weeks of your order's arrival date if there is an issue with your order so we can correct it. We cannot process returns/replacements after 30 days of your order's arrival date to your shipping address.
 

To request a replacement/repair, you can contact us at mariel@marielvillarreal.com within two weeks of your order's arrival date with a photo of the damaged item. If approved, the buyer is responsible for sending back the returned item. We will process your replacement once we have received back your damaged product. Items sent back to us without first requesting a return will not be accepted. 
 

You can always contact us for any return question at mariel@marielvillarreal.com.
 

Damages and issues and Repairs and Replacements
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us within two weeks of your order's arrival date if there is an issue with your order. We cannot process replacements after 30 days of your order's arrival date to your shipping address.
 

Refunds 
If your item arrived damaged and you would like a refund instead of a replacement, please contact us within two weeks with your request and the photo of the damaged item. We will notify you once we’ve received and inspected your return request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded in store credit via an electronic gift card. All custom pieces are final sale. Thank you!